MUDDheadder

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Spa Etiquette                                                        

 

Arrival

We recommend you arrive 15 minutes prior to your scheduled appointment for all spa treatments. This will allow you time to change into your spa attire and complete the necessary health questionnaire prior to the commencement of your treatment. Arriving late will minimise your spa treatment as all treatments commence and conclude as scheduled. As the spa is a place of relaxation with tranquil surrounds, we request that you turn off your mobile phone and/or other electronic devices. At the completion of your treatment you are provided with the luxury of additional time to indulge in our relaxation lounge.

 

Spa Attire

For your comfort, we request that for all mudd The Spa treatments you leave on your appropriate undergarments, or wear the disposable undergarments provided for you. This will be advised by your spa therapist during your consultation. During your treatment, you will be securely draped at all times, whilst only exposing the specific area being worked on. When having a Vichy Shower or Body Cocoon, you will be requested to wear the disposable undergarments provided or your own swimwear.

 

Additional Inclusions with mudd The Spa Therapies

mudd The Spa shares state-of-the-art health facilities with Evo Health Club. mudd clients are welcome to utilise the club's wet areas that include a 25 metre lap swimming pool, hydrotherapy spa, sauna and steam room, for all treatments in excess of 1 hour. Swimming caps are required to be worn in the lap swimming pool.

 

Medical Information

Guests who have high blood pressure, heart conditions, have any other medical complications, or are pregnant are advised to consult their doctors before signing up for any spa services. We request that you disclose any medical conditions and/or prescription medication you are taking as some treatments may be compromised. It is recommended that you receive only one heat treatment per day. Pregnant women and individuals with varicose veins are not permitted to have any heat treatments. It is important to be well hydrated prior to, during and post your treatment. Mudd The Spa do not accept any responsibility for an individuals lack of hydration or lack of nutrition upon their visit. Please avoid the consumption of alcohol before, during or directly after any heat treatment. All clients are only permitted to indulge in a treatment if they are deemed healthy.


Reservations & Cancellation Policies

All reservations must be secured with a major credit card. We understand that on occasion you may need to cancel or reschedule your appointment. We do however require 24 hours notice of your inability to attend, or a cancellation fee of 50% of your treatment will be charged. All Group Reservations (more than 1 person) require 3 business days notice of your inability to attend, or a cancellation fee of 50% of your treatment will be charged. If you do not advise us of your appointment cancellation you will be charged a fee of 100% of your treatment cost. This policy also includes payments made with gift certificate, where they will be forfeited. As a valued guest we appreciate your co-operation with our reservations policies.

 

Privacy

As we value your privacy, all personal and medical information provided will be treated confidentially and securely, and will not be passed on to third parties without your written consent.

 

Valuables

A box for safekeeping of valuables is provided in the treatment room but we recommend that no jewellery be worn at the Spa. The management accept no responsibility for the loss of money or valuables of any kind bought into the premises.

 

Public Holidays

A 15% surcharge applies to all public holidays.  This policy also includes reservations secured with a gift certificate, where you will be charged an additional 15% of the treatment cost.

 

Parking

On-site undercover security parking is available (90 minutes complimentary).  Casual parking is available on Basement 1 and Basement 2 at Hotel Realm.

 

Gift Certificates

We offer Gift certificates for all available treatments and products of any specified amount. Purchases can be made in person, via telephone or email, with the gift certificate being sent directly to you or the recipient via post for a minimal fee. Gift certificates are to be presented when redeeming treatments or products. Gift certificates have a 6 month expiration from the purchase date and are non-refundable.

 

General Information

All prices are inclusive of GST and are subject to change without notice. Where a booking has been made in advance, the original price quoted will remain unchanged.

 

Spa Boutique

We are proud stockists of leading French skin care brand Payot Paris. At Mudd we pride ourselves in providing natural products from Youngblood Mineral Cosmetics, Waterlily and EcoTan. 

 

Refunds

We do not honour refunds on any product or Gift Certificate purchases.

 

Hours of Spa Operation - Open 7 Days

Monday   10am to 6.30pm
Tuesday  10am to 6.30pm
Wednesday 10am to 6.30pm
Thursday 10am to 8.30pm
Friday 10am to 6.30pm
Saturday 9am to 5pm
Sunday 10am to 3pm

Please note all mudd The Spa reservations are strictly within our designated hours of operation.